Unveiling UX-PM Design Maturity Score
The Design Maturity Score guides professionals and businesses in refining their customer-centric design approach. Use this free self assessment to gain insights, and receive tailored recommendations to enhance your design practice.
About UX-PM
The UX-PM Certification is an international training program that empowers professionals to achieve business outcomes by adopting a Human-Centered Design approach in their practice. The UX-PM Certification is offered in 19 countries, and in 12 languages.
The UX-PM training program is made up of 3 modules and more specialized courses. We are sponsored by UXalliance, an international network of 28 world leading UX companies.
Learn from our most experienced UX practitioners who are eager to share their methodologies to help you improve your products and services.
How does your organization measure in terms of Design Centricity?
Strategy
- Is design-centricity sponsored and endorsed by top management? Is UX strategy defined and shared across departments?
- Does everyone have a shared understanding of the organization’s business objectives and a clear vision towards customer experience strategy?
- Does everyone work towards continuous customer-centric improvement?
- Can the investment in design projects be measured and linked to revenue?
Design
- Does customer-centric design pervade all projects and is it understood to be a key differentiator that brings strong value over the long-term?
- Do teams collaborate on different stages of the design process towards a valuable and meaningful product or service (front stage and back stage)?
- Is design data-driven?
- Is prototyping part of your regular process?
People
- Does your organization invest in cross-functional teams who tackle design problems from different perspectives?
- Do team members have a customer-centric mindset and collaborate across departmental boundaries to achieve a superior customer experience?
- Do you have the right mix of skills to solve complex design problems?
Culture
- Is everyone aware of the importance of customer-centricity to provide the best experience, and does the organization actively support it?
- Are continuous learning and knowledge-sharing encouraged to build capacity and leverage complementary skill sets?
- Do empathy and customer insights drive design decisions?
- Is everyone encouraged to support innovation?
Metrics
- Are multiple data sources being tracked to quantify CX across the organization, discover opportunities and drive business innovation?
- Are traditional KPIs complemented by Key Experience Indicators (KEI)?
- Are multiple data sources tracked to quantity customer experience across the ecosystem?
- Do you measure the business impact of design decisions?
Research
- Are valuable insights collected across the customer journey and embedded into the design of all products and services?
- How do you collect customer data?
- Is the research process well structured?
Use this quick assessment to gain insights and improve design maturity:
- Take this free 8-minute test
- Provide your contact details
- Receive your score via email instantly, and review the results
The strong connection between UX-PM and UXalliance
UXalliance
27
UX companies
500+
UX experts
1000+
global projects
15000+
research participants