Level 3

Worked at Philips Design on embedded product UX, led the UX team in INDIA. IF Award winner for UX of Philips DECT phone range. Led the UX team at TPVision involved in developing world’s first Android Television Worked at Cognizant Interactive as UX head for Mobile Service Practice focused on enterprise mobile solutions.

Strategic Designer, from 2000 teach UX Design in the Architecture & Design School at Catholic University in Valparaíso (Chile), From 2014 teach UX&CX at Barcelona Scool of Management in Pompeu Fabra University in the UX Ms. Author of “UX Research” (2018).

General Manager at Usaria and User Experience Senior Consultant. 12+ Years of experience leading projects for the financial, telecommunications, tourism, insurance, and e-commerce industries, among others. Expert in user research; she has coordinated projects in several Latin American countries. In addition, she is a university professor and speaker. Throughout her career, she has advised large companies such as Sura, old Mutual, Bancolombia, Grupo Exito, ACH, Credibanco, Amway and Millicom, to introduce a UX culture in their organizations

Daniel has over 20 years of experience in UX fieldwork. Passionate about UX and global user research, Daniel has edited several books, the latest being “Usability: Stop Suffering”. He is also the founder of UX Learn, a company focused on usability, user experience and service design training strategies.

Joelle founded the UX & Service Design agency Yu Centrik in 2003 in Montreal, Canada; Yu Centrik is the exclusive Canadian partner of the International Association of UX Experts, UX-PM. From the start, Joelle has been involved in developing and teaching the UX-PM Certification Program created in collaboration with her global partners. She teaches the three levels of the UX-PM Certification training, as well as Design Thinking and Service Design. Joelle is a pioneer in the adoption of UX and service design in Canada. She began her career as a Designer and fell in love with human factors, people and technology. In her 20 plus years of experience, she’s been involved as a UX Researcher and UX Designer in a large range of digital projects with many well-known international companies. Joelle has been advocating to question the purpose of products and services as a starting point for design and how they might improve people’s lives. She loves to share her knowledge with others, and aims to foster a human-centered approach and a design culture within organizations