About UX-PM

Home   >    About UX-PM

Building a UX mindset

The UX-PM Certification is an international training program that empowers professionals to achieve business outcomes by adopting a human-centered design approach in their practice.

This training program is sponsored by UXalliance, an international network of 28 world leading UX companies.

The UX-PM Certification is offered in 19 countries, and in 12 languages.

Learn from UXalliance‘s most experienced UX practitioners who are eager to share their methodologies to help you improve your products and services.

User Experience for Product Management (UX-PM)

International Certification

The UX-PM certification is delivered by 19 UX agencies from all around the world. It is offered online or offline, depending on the current restrictions in the country you live in.

The program allows professionals from different industries to understand what UX is all about, and to start using UX tools and methods in their everyday work.

Expert Practitioners

The Certification trainers are UX expert practitioners who have been involved in projects with the largest brands.

The training content is supported by years of experience in varied industries.

Our expert trainers demonstrate the most efficient tools they use in their practice.

Training & Case Studies

We use case studies and stories from all around the world to bring relevance to the training and to illustrate practical use of the tools you will learn.

The UX-PM Certification is open to everyone and designed for any professional who wants to understand the fundamentals of UX, adopt UX in projects, and integrate a human-centered culture in their organization. 

How is your organization doing in terms of design maturity?

Each level of training will help you gain knowledge in the 6 dimensions of our Design Maturity Model


Strategy

  • Is design-centricity sponsored and endorsed by top management? Is UX strategy defined and shared across departments?
  • Does everyone have a shared understanding of the organization’s business objectives and a clear vision towards customer experience strategy?
  • Does everyone work towards continuous customer-centric improvement?
  • Can the investment in design projects be measured and linked to revenue?


Design

  • Does customer-centric design pervade all projects and is it understood to be a key differentiator that brings strong value over the long-term?
  • Do teams collaborate on different stages of the design process towards a valuable and meaningful product or service (front stage and back stage)?
  • Is design data-driven?
  • Is prototyping part of your regular process?


People

  • Does your organization invest in cross-functional teams who tackle design problems from different perspectives?
  • Do team members have a customer-centric mindset and collaborate across departmental boundaries to achieve a superior customer experience?
  • Do you have the right mix of skills to solve complex design problems?


Culture

  • Is everyone aware of the importance of customer-centricity to provide the best experience, and does the organization actively support it?
  • Are continuous learning and knowledge-sharing encouraged to build capacity and leverage complementary skill sets?
  • Do empathy and customer insights drive design decisions?
  • Is everyone encouraged to support innovation?


Metrics

  • Are multiple data sources being tracked to quantify CX across the organization, discover opportunities and drive business innovation?
  • Are traditional KPIs complemented by Key Experience Indicators (KEI)?
  • Are multiple data sources tracked to quantity customer experience across the ecosystem?
  • Do you measure the business impact of design decisions?


Research

  • Are valuable insights collected across the customer journey and embedded into the design of all products and services?
  • How do you collect customer data?
  • Is the research process well structured?
  • Is design-centricity sponsored and endorsed by top management? Is UX strategy defined and shared across departments?
  • Has everyone a shared understanding of the organization’s business objectives and a clear vision towards customer experience strategy?
  • Does everyone work towards continuous customer-centric improvement?
  • Can the investment in design projects be measured and linked to revenue?
  • Does customer-centric design pervade all projects and is it understood to be a key differentiator that brings strong value over the long-term?
  • Do teams collaborate on different stages of the design process towards a valuable and meaningful product or service (front stage and back stage)?
  • Is design data-driven?
  • Is prototyping part of your regular process?
  • Does your organization invest in cross-functional teams who tackle design problems from different perspectives?
  • Do team members have a customer-centric mindset and collaborate across departmental boundaries to achieve a superior customer experience?
  • Do you have the right mix of skills to solve complex design problems?
  • Is everyone aware of the importance of customer-centricity to provide the best experience, and does the organization actively support it?
  • Are continuous learning and knowledge-sharing encouraged to build capacity and leverage complementary skill sets?
  • Do empathy and customer insights drive design decisions?
  • Is everyone encouraged to support innovation?
  • Are multiple data sources being tracked to quantify CX across the organization, discover opportunities and drive business innovation?
  • Are traditional KPIs complemented by Key Experience Indicators (KEI)?
  • Are multiple data sources tracked to quantity customer experience across the ecosystem?
  • Do you measure the business impact of design decisions?
  • Are valuable insights collected across the customer journey and embedded into the design of all products and services?
  • How do you collect customer data?
  • Is the research process well structured?

The strong connection between UX-PM and UXalliance

Colleagues and Friends

The UX-PM Certification Program is sponsored by UXalliance, a global network connecting 27 world-leading independent User Experience (UX) companies.

UX-PM experts trainers are members of the UXalliance Network.

Our global user research service helps large global organizations develop better international products & services, by providing them with highly reliable local research, insight, and design through one single point of contact.

Testimonials

Check what our UX-PM alumni and friends have to say about the UX-PM Certification

Thanks to the acquired knowledge, we have won agency pitch contests underpinning user-centered design strategies. I have also contributed to establishing a UX culture in the agency and now we justify all of our developments based on UX strategies in their different stages.
Sergio Andrés V. Senior Developer, Socialand
I will undoubtedly take a lot of useful information to the company where I work. Today I can understand steps that are extremely important in the UX process and that we thought were irrelevant. Certainly today I can apply and explain the importance of UX within each and every company.
Gabriel P. Front-end Developer, Sys Manager Informatica
An enormous advantage of UX-PM are its experts - practicioners with years of experience in UX field. Every theoretical part presented during training is supported by practical case studies from banking, telecommunication or FMCG industry. Group exercises are a great part of the session, which enables participants from very different industries to inspire one another.
Sonia Ciuk Consultant, Accenture
UX-PM Level 1 certification is a great introduction to User/Customer Experience world. I am fully convinced that methods UX adepts learn during Level 1 training will be a great help in projects for clients.
Michał Byrczek Menedżer Komunikacji Internetowej, Credit Agricole
I had no UX knowledge prior to enrolling in the UX-PM entry level, but I know how to manage digital projects. Highly recommended, as content and practical exercises go really deep.
Nacho Cruzado IT Manager, ASTI Mobile Robotics Group
The programmatic content of the Certification is meticulous and of enormous scope. It gradually conveys all notions and helps do fully understand the complexity of the entire UX process.
José Santo Programmer, Invest Bank
Level 2 has helped me realize the real steps of a project when UX is most important and how to better understand the objectives of users. It helps to sell and convince the process of your digital projects to leaders.
Aliyah C. Director of Communications
UX-PM Level 1 certification is a great introduction to User/Customer Experience world. I am fully convinced that methods UX adepts learn during Level 1 training will be a great help in projects for clients.
Michał Byrczek Menedżer Komunikacji Internetowej, Credit Agricole

Our Trusted UX-PM Partners & UX Tools

Would you like to team up?
Become a strategic UX-PM partner