ResearchOps
Discover and Understand the Principles
- Support UX Researchers doing research, increasing the efficiency and impact of research
- Learn about the key building blocks of ResearchOps, and turn knowledge into action
- Once you’ve finished the training, you have the means to kick-off Research Operations practices in your organization
ResearchOps in a nutshell
- 2 half-day sessions & follow-up call
- Small training groups. 5 – 7 people
- Practical training with exercises and concrete examples
- Networking with specialists from many sectors
- Certificate of participation sponsored by UXalliance
Participant profile:
ResearchOps
POSITION
- Anyone interested in research operations
(PO/PM, lead designer, designOps, designer, researcher…) - Product teams who want to scale up the research
EXPERIENCE
- Understanding the fundamentals of User Research projects, regardless of you have been conducting research yourself
Training agenda
What you will learn
Module 1 - The context of organizations
Day 1 – 9:30 – 10:15
- Why customer centricity is one of the most strategic challenges of organizations today
- The history of Ops
*hours may be different in each country
Module 2 - An introduction to ResearchOps
Day 1 – 10:15 – 12:45
- What is ResearchOps?
- The 6 ResearchOps components
- How ResearchOps can support teams
- Concrete examples of successful implementation of Ops
*hours may be different in each country
Module 3 - How to operationalize
Day 2 – 9:30 – 10:20
- ResearchOps as a service
- How to start with your Ops service
- How to measure and show the value of Ops
*hours may be different in each country
Module 4 - Mapping the state of your research practice
Day 2 – 10:20 – 13:00
- Identify who are your future ResearchOps users
- Mapping the current state of the Research practice in your organization
*hours may be different in each country
Module 5 - Follow-up call (individual)
Individual call – 2 hours
- Review the Research Blueprint with your trainer
- Define the action plan for your ResearchOps service (including KPI to monitor progress & impact)
Challenges
- More organization have a UX research approach. However there’s a lack of efficiency of the research processes (recruitment, governance, knowledge transfer…)
- Most of the ResearchOps position in organizations don’t have the tools and methods
- There is a need for better processes: spend less, achieve more
Experienced Global Trainers
Joelle Stemp
Managing Director & Founder, Yu Centrik, Canada
Joelle founded the UX & Service Design agency Yu Centrik in 2003 in Montreal, Canada; Yu Centrik is the exclusive Canadian partner of the International Association of UX Experts, UXAlliance. From the start, Joelle has been involved in developing and teaching the UX-PM Certification Program created in collaboration with her partners at UXalliance. She teaches the three levels of the UX-PM Certification training, as well as Design Thinking and Service Design. Joelle is a pioneer in the adoption of UX and service design in Canada. She began her career as a Designer and fell in love with human factors, people and technology. In her 20 plus years of experience, she’s been involved as a UX Researcher and UX Designer in a large range of digital projects with many well-known international companies. Joelle has been advocating to question the purpose of products and services as a starting point for design and how they might improve people’s lives. She loves to share her knowledge with others, and aims to foster a human-centered approach and a design culture within organizations.
Domitille Aulignier-Collin
Director Specialist CX, Devoteam, France
Domitille helps teams to design and to implement the experience of their digital products and services.
Her multidisciplinary background and her past experiences in marketing and CRM for advertisers and agencies allow her to understand the experience design issues of her clients (path, data, CX…)
Domitille puts her skills to the airlines company, water company services, …
Also, she manages a project for the deployment of a ResearchOps system in a bank.
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